Hey there, I'm Ashraf,
And I take pride in being the best Client Success Specialist!
With more than a decade of experience in graphic design, filmmaking, digital marketing, and customer service, I'm excited to find a role that lets me bring my diverse skills to enhance customer relationships and sales. I'm eager to unleash my full potential and take my career to the next level. My proficiency in legal research, handling confidential information, and legal support showcases my adaptability and strong work ethic across different domains. I'm confident that I can make a positive impact and contribute effectively in any role I take on.
About
I’m thrilled to invite you to explore my work, skills, and professional experience, and get to know a bit more about me. A born go-getter. I give 100% to every new project I take on. It’s my firm belief that a good challenge is a great way to develop and improve, which is why I make a point of seeking out challenges in the professional realm as well as in my personal life. Take a moment to look around, and contact me directly to learn more.
My Experiences
Customer Recovery Specialist
Achieve Test Prep
August 2023 – Present
Business Expansion Specialist
Achieve Test Prep
June 2023 – August 2023
Customer Relationship Specialist
Achieve Test Prep
May 2023 – June 2023
Legal Assistant
We Are Working
February 2024 – Present
Sales Dispatcher
FixTman Top Pro LLC
July 2021 – May 2023
Client Care Specialist
The Offshore Partners Sdn Bhd
September 2019 – January 2021
Sales Marketing Advisor
MediFeet - Medical Health Shoe Solutions
August 2018 – September 2019
Assistant Director (1st AD)
Cineday Films
May 2013 – April 2018
With over ten years of experience in customer support, sales, and business expansion, I excel in using CRM tools, enhancing communication, solving problems, and ensuring customer satisfaction in various industries. My skills are grounded in both theoretical knowledge and practical experience across different sectors, enabling me to develop customized solutions that drive growth, boost efficiency, and strengthen customer relationships. My proactive approach and commitment to excellence make me a leader in promoting business success through customer-focused strategies.
What I bring at work
I am a versatile professional with a strong background in customer service, sales, and project management. My expertise lies in handling customer inquiries, managing CRM systems, and optimizing team efficiency.
Customer Service & Relationship Management:
Customer Experience Management
Customer Success Management
Customer Relationship Management (CRM)
Customer Recovery
Upselling and Cross-Selling
Customer Retention
Public Speaking
Business Communication
Live Chat Support
Technical & Project Management:
Problem-Solving
Project Management
Time Management
Team Collaboration
Social Media Management
Digital Marketing
Office 365 & Google Suite
Email Marketing
Salesforce, Zoho CRM, HubSpot, Zendesk
Slack, Monday, Freshdesk, Pipedrive
Awards
Employee of the Month (07/2024)
Awarded as the Best Performer in July 2024 in the Customer Recovery Team and availed 91.50 scores in QA at Achieve Test Prep
Employee of the Month (04/2024)
Awarded as the Best Performer in April 2024 in the Customer Recovery Team and availed 97.75 scores in QA at Achieve Test Prep
Employee of the Month (01/2024)
Awarded as the Best Performer in January 2024 in Customer Recovery Team and availed 98.29 score in QA at Achieve Test Prep
Top Performer (09/2023)
Rewarded as Overall Top 3 Performers after being promoted to the Customer Recovery Specialist position at Achieve Test Prep.
Top Collector (10/2023)
Awarded as the Top 1 Collector at the Customer Recovery Team in October 2023 in Achieve Test Prep.
Top Collector (11/2023)
Awarded as the Top 1 Collector at the Customer Recovery Team in November 2023 in Achieve Test Prep.
Employee of the Month (06/2019)
Awarded as Employee of the Month for making the top sale in June 2019 on the sales team in the Spectrum sales campaign at The Offshore Partners Sdn Bhd.
Employee of the Month (11/2018 - 06/2019)
MediFeet - Medical Health Shoe Solutions: Repeatedly rewarded Employee of the Month in 2018-2019 for gaining great customer review on our service in the company
Top Seller (12/2018 - 12/2018)
MediFeet - Medical Health Shoe Solutions: Availed the highest sales and broke the company's sales record. Was able to make $ $200k in one month in sales history.
Education
I had the pleasure of studying at one of the best universities in Malaysia. Continuous learning and improvement are my main drives.
Limkokwing University of Creative Technology
Communication
Jun 2016 - Oct 2019
GED - (American Education Council)
High School Equivalency Credential
May 2015 - Jan 2016
“Opportunities don't happen. You create them."
-Chris Grosser
Save a copy of my CV
Press the button below to download my CV in .pdf format. I’m really cool guy.