I'm Ariful Ashraf Ali, a customer success and support professional with ten years of experience in SaaS, e-commerce, collections, and operations. My journey spans roles from retail sales in Malaysia to legal assistance in Florida and customer recovery at Achieve Test Prep in the U.S. I specialize in improving recovery rates, negotiating payment solutions, and expanding client bases.

I have advanced expertise in CRM systems like Salesforce, HubSpot, and Zendesk, focusing on workflow optimization, KPI tracking, and empathetic communication. I thrive in remote settings, managing high-volume interactions and mentoring teams.

Recognized for boosting recovery rates by 20% and expanding customer bases significantly, I'm passionate about enhancing customer experiences for global brands while aiming to transition into the solar industry where sustainability meets service excellence.